Frequently Asked Questions

How much does shipping cost?

We charge a non-refundable flat rate shipping fee of $12.99 North American-wide. Free shipping on orders over $100 (before tax). Tracking and delivery confirmation included within Canada. International customers are responsible for any customs expenses. 

Can I do store pick up?

Yes you can. At checkout, simply click "pick up" under the delivery method and you will receive an email once your order is ready. See store hours here.

Where do I enter the discount code?

At the Checkout, it says "discount code or gift card". Enter the code in the box and click "Apply".

Can I combine two discount codes to my order?

No, no double dipping thanks.

How many times can I use a discount code?

If a code was received through an email, that code is a one time use per customer code. We ask that you refrain from using multiple email addresses or names to use this code again. We reserve the right to cancel your order and refund your order if we find that our code is being used repeatedly. Your items will not be reserved for you should this occur. If it is a promotional event code, you can use those as many ties as you'd like during the event.

Can I make a change to my order before it ships?

We highly recommend that you review your order information before submitting it. We typically process and ship the next business day. If you order remains unfulfilled and without a tracking number, we may be able to make adjustments to your order. Please message us here. Ensure your mailing address and email are correct at checkout as we are unable to make changes to this once the package has shipped.

How long does shipping take?

Your order is processed the next day and shipped using reliable carriers to get it to you as quickly as possible. Delivery time depends on your location, and you'll receive a tracking number to follow your order. While we do our best to ensure fast shipping, carrier delays can sometimes occur. We cannot guarantee arrival dates, so please allow extra time for delivery if needed.

What if I want to return an item, who pays for the return shipping?

You are responsible for shipping the item back to us and you're welcome to use any carrier you choose. Once we have verified the condition of the return, we will process the full refund to your method of payment.

If you still can't find the answer you're looking for, please message us here.