Frequently Asked Questions

How much does shipping cost?

We charge a non-refundable flat rate shipping fee of $10 (plus tax) within Canada and the USA. Free shipping on orders over $100 (before tax). Tracking and delivery confirmation is included. 

Can I do store pick up?

Yes you can. At checkout, simply click "pick up" under the delivery method and you will receive an email once your order is ready. See store hours here.

Where do I enter the discount code?

At the Checkout, it says "discount code or gift card". Enter the code in the box and click "Apply".

Can I combine two discount codes to my order?

No, no double dipping thanks.

How many times can I use a discount code?

If a code was received through an email, that code is a one time use per customer code. We ask that you refrain from using multiple email addresses or names to use this code again. We reserve the right to cancel your order and refund your order if we find that our code is being used repeatedly. Your items will not be reserved for you should this occur. If it is a promotional event code, you can use those as many ties as you'd like during the event.

Can I make a change to my order before it ships?

We highly recommend that you review your order information before submitting it. We typically process and ship the next business day. If you order remains unfulfilled and without a tracking number, we may be able to make adjustments to your order. Please message us here. Ensure your mailing address and email are correct at checkout as we are unable to make changes to this once the package has shipped.

How long does it take for my order to ship?

Same day or next business day after your order has been placed.

How long does shipping take?

Shipping varies. All orders are shipped via Canada Post or UPS. You will receive a tracking number that you can follow your order. Sometimes shipping companies experience delays in transit that may cause your order to be delayed. We cannot guarantee arrival dates so please allow additional time for delivery. 

If you still can't find the answer you're looking for, please message us here.