Refund Policy
We want you to love everything you order from Tumbled Earth.
If something isn’t quite right, we’ll help make it right — easy as that.
Returns
Regular-priced items can be returned within 14 days of receiving your order for a full refund or store credit (your choice). After 14 days, up to 30 days, we’re happy to offer store credit.
Simply request a return here
Return shipping is the customer’s responsibility, and we recommend using the same carrier for the best rate.
Final Sale Items
Because of the nature of certain items, we can’t accept returns on:
- Sale or discounted items
- Earrings, beauty products, underwear, or socks
- Worn or damaged clothing
Free Shipping Adjustments
If a return brings your total below $100 (our free shipping threshold), the flat rate of $12.99 will be deducted from your refund. To keep your full refund amount, choose store credit — we’ll cover shipping on our end.
Exchanges
Need a different size? Just return your item following the steps above, and you can reorder the right one anytime online.
Defects or Damages
If something arrives damaged or incorrect, please contact us within 7 days with photos. We’ll take care of it right away — no hassle.
Jewelry Repairs
We stand behind every piece we make. If your Tumbled Earth jewelry arrives damaged, we’ll repair it free of charge. If it’s damaged later from wear, we can fix it for a small, fair repair fee — just contact us here before sending your item.