Refund Policy
At Tumbled Earth, our customer satisfaction is our number one priority. If you are not 100% satisfied with your purchase, please let us know and we will help make it right.
To process a return, please use the following link.
PRODUCTS INELIGIBLE FOR RETURN
- Product purchased as a sale item (discounted from the regular price on our website) are final sale and cannot be returned.
- Product purchased using a discount code are final sale and cannot be returned.
- Clothing that has been worn and/or tags removed. Clothing with stains (example: deodorant), pet hair or odors.
- Earrings
- Beauty products
- Underwear
- Socks
- Gift cards
ONLINE RETURN FOR FULL REFUND
Regularly priced product can be returned for a full refund within 14 days of shipping your order.
Customer provides return shipping. You can use any shipping service provider but we suggest using the original shipping carrier for the return as it's likely the most cost-effective option.
Once we have verified the condition of the return, we will process the full refund to your method of payment.
In the case that product is returned in poor condition and/or falls into the category of INELIGIBLE FOR RETURN, we reserve the right to refuse future returns.
RETURN + FREE SHIPPING ADJUSTMENTS
If a return causes your original order total to drop below the free shipping threshold of $100, the actual shipping cost of $12.99 will be deducted from your refund.
To keep the full value of your return, you can choose store credit instead. Store credit will be issued for the full amount of the returned item(s) without any shipping deductions.
ONLINE RETURN FOR STORE CREDIT
If you want to return product after 14 days of placing the order and up to 30 days, the same rules apply as above except no money will be refunded but instead you will receive store credit. You will receive an email containing a Gift Card code that can be used toward a future purchase. The Gift Card will be equal to the amount of the returned item, including sales tax.
ONLINE EXCHANGES
If you found your item is not the perfect size and would like to exchange it, please see above for the process of how to return an item. You are welcome to purchase the correct size from our online store.
DEFECTIVE PRODUCT
In the unusual event you receive an incorrect shipment or defective product, please contact us here within 7 days of receiving the item. Please provide photos of the defects. Defects must be reported before items are worn and washed; merchandise that has been worn or washed will not be accepted.
If you do not contact us about the defect within the 7 days, we will, unfortunately, be unable to help you. Please make sure to inspect your items and contact us within this timeline.
IN-STORE RETURN
If you are local to the Kimberley area, you can process the return at our brick and mortar store.
JEWELRY REPAIRS
We stand behind the quality of Tumbled Earth jewelry. If for some reason you need a repair due to shipping, we will cover the cost of all manufacturing defects. If the item is damaged due to personal use, dropped, etc., we will charge a small but reasonable fee to repair it. The customer must pay the return shipping and we will cover the cost of sending it back to you. Please contact us here before sending an item for repair.